Shipping Policy

This shipping policy is applicable to all commodity order transactions completed on the official platform goruckmall.com, all customers who place orders on this website shall abide by the relevant shipping specification rules stipulated in this policy.

After the customer successfully completes the order payment, our warehouse staff will sort out, inspect and pack the ordered goods uniformly. We promise to finish all order delivery work within 1 to 3 working days, effectively shorten the order waiting cycle and improve the overall shopping efficiency of users.

After the goods are shipped out of the warehouse, according to the unified distribution arrangement, the standard arrival time of all orders is 6 to 12 days. All commodities on goruckmall.com adopt unified distribution standards, no extra setting of different time limits for different regions, to ensure that every customer can clearly know the goods arrival time range.

All commodities displayed and sold on goruckmall.com official website enjoy full-site free shipping service, customers do not need to pay any additional freight fees when placing orders, no minimum consumption limit, all types of orders can enjoy the official free shipping preferential policy.

Once the goods are shipped successfully, users can query the real-time logistics transportation progress through the order background of goruckmall.com. If there is logistics delay, goods packaging damage and other abnormal situations during transportation, users can contact our customer service team in time, and we will assist users to properly handle all shipping-related problems.