Refund Policy

All commodity refund and return services on goruckmall.com are implemented in accordance with this official refund policy, this policy clarifies the return qualification, refund process, time limit standard and other core specifications, to protect the legitimate shopping rights and interests of every user.

Our platform provides 60-day long-term free return service for all sold commodities. Within 60 days after users receive the goods, if they are not satisfied with the commodities, the commodities do not match the expected use effect, or there are non-human damage quality problems, they can apply for free return without bearing any return freight cost.

After we successfully receive the returned goods and complete the unified inspection and acceptance of the returned commodities, we will start the formal refund procedure. All legitimate refund applications will complete the fund refund work within 5 to 10 working days, and the refund funds will be returned to the original user payment account in the original settlement currency USD.

Users log in the personal center of goruckmall.com official website, select the corresponding completed order, submit the return and refund application truthfully, and attach relevant commodity actual pictures and problem descriptions as required. After the application is reviewed and approved by the background staff, users can arrange goods return according to the designated return address.

Commodities damaged artificially, commodities that have been severely worn and affect secondary sales, and commodities beyond the 60-day free return period do not support free return and formal refund service. For special customized goods and clearance discounted goods, the platform has the right to adjust the return and refund rules appropriately, and the specific rules are subject to the single commodity page description.